SpinAway Privacy Policy

At Spin Away, we understand that trust is the foundation of every great gaming experience, and protecting your personal data is central to that trust. This SpinAway Privacy Policy explains how we collect, use, store and safeguard your information when you visit spinaway.ca, use our services, or play at SpinAway Casino. By registering an account or browsing our site, you agree to the practices described below.

Who We Are

Our global site is operated by Monkey 9 Limited, a company registered in Cyprus (Reg. No. 391776), with our registered office at Katalanou 11, Flat/Office 11, 1100 Nicosia, Cyprus. We are licensed to conduct online gaming operations by the Kahnawake Gaming Commission under licence number 1041, issued 27 May 2025. For players located in the Province of Ontario, the SpinAway Casino Ontario site is operated by NGame N.V., licensed and regulated by the Alcohol and Gaming Commission of Ontario (AGCO) under licence OPIG1242639, and conducted and managed by iGaming Ontario. Depending on which version of our site you use, the relevant entity acts as the data controller of your personal information.

Information We Collect

When you create an account with SpinAway Casino, we collect the personal details you provide during registration, including your full name, home address, date of birth, e-mail address and telephone number. We require this information to verify that you meet our minimum age requirement of 19 and to ensure compliance with applicable gaming regulations.

• We collect identity verification documents, such as a valid photographic ID, passport or driving licence, together with proof of address such as recent bank statements or utility bills
• We record proof of ownership of payment methods used to fund your account, which may include screenshots of the corresponding account
• We gather transaction history, including deposits, withdrawals, bets and winnings, when you use SpinAway Casino for real-money play
• We collect technical data such as your IP address, device type, browser information and geolocation data, particularly to confirm your registered country matches your access location
• We track your gaming activity, including game selection, session duration and wagering patterns, to improve our services and to detect promotion abuse or fraudulent activity
• We may record telephone conversations when we contact you as part of our verification process

How We Use Your Data

We use the information we collect to operate SpinAway Casino safely and lawfully. Our purposes include verifying your identity before processing a withdrawal, administering your account, preventing duplicate registrations, and ensuring that only one account per person, household and IP address is maintained. We also use your data to detect and prevent fraud, money laundering, chargebacks, and abuse of bonus offers such as our welcome package or Daily Deposit Boost promotions.

Here at SpinAway, we process your data to communicate with you regarding your account, respond to support requests sent to [email protected], and notify you about changes to our terms or policies. Where you have opted in, we may also send you marketing communications about SpinAway bonus offers, free spins, and other promotions; you can withdraw this consent at any time.

Legal Basis for Processing

We rely on several legal grounds to process your personal data, including the performance of our contract with you, compliance with our legal and regulatory obligations under our Kahnawake and AGCO licences, our legitimate interests in preventing fraud and securing our platform, and, where applicable, your consent for marketing communications and non-essential cookies.

Cookies and Tracking Technologies

We use cookies and similar technologies when you access SpinAway to remember your login preferences, keep you signed in when you use SpinAway Casino login, and analyse how you interact with our lobby, games and promotions. Our SpinAway Casino platform also uses cookies to support our SpinAway Casino app and to tailor content, including offers relevant to SpinAway Canada players. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our services.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties where necessary to operate SpinAway Casino, including payment processors, identity verification providers, game studios and platform providers whose games appear in our library, regulatory bodies such as the Kahnawake Gaming Commission or the AGCO, and professional advisers where required for legal or compliance purposes. Where you access our Spin Away Casino Ontario site, your data may also be shared with iGaming Ontario as required under our regulatory obligations.

• We share data with payment providers to process your deposits and withdrawals
• We disclose information to regulators and law enforcement where legally required
• We may share data with fraud prevention and anti-money laundering services
• We share limited data with marketing and analytics partners, where you have consented

International Data Transfers

Because we operate across multiple jurisdictions, your data may be transferred outside your country of residence, including to Cyprus, Curacao, or other locations where our service providers are based. Where such transfers occur, we implement appropriate safeguards, including contractual protections, to ensure your data continues to receive an adequate level of protection.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal, tax, and regulatory obligations. If your SpinAway account becomes inactive for 12 consecutive months, we will contact you at least 30 days in advance before applying any administrative fee. Where an account remains inactive for 24 continuous months, we may close it in accordance with applicable law and our internal policy, while retaining records as required by our licensing obligations.

Data Security

We are committed to protecting your data through appropriate technical and organisational measures, including encryption, secure servers, and restricted access controls. Player funds at SpinAway Casino are held in a segregated account, separate from corporate funds, providing an additional layer of protection for your balance. Despite our safeguards, no method of transmission or storage is completely secure, and we encourage you to protect your own login credentials, especially when using SpinAway login or Spin Away login on shared or public devices.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, and we are committed to honouring these wherever applicable.

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete information
• You have the right to request deletion of your data, subject to our legal retention obligations
• You have the right to object to or restrict certain processing activities
• You have the right to withdraw consent for marketing communications at any time
• You have the right to lodge a complaint with your local data protection authority

To exercise any of these rights, you can contact our Data Protection Officer at [email protected], or write to us at 1 Avolonos Street, Maria House, P.C. 1075, Nicosia, Cyprus.

Children's Privacy

Our services are strictly intended for individuals aged 19 and over. We do not knowingly collect personal data from minors, and if we become aware that an underage individual has registered an account, we will close it immediately and take appropriate action.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. This version is applicable from 26 January 2026. We encourage you to review this page periodically, particularly before you continue using SpinAway Casino or our Ontario site, so you remain informed about how we protect your information.

Contact Us

If you have any questions about how we handle your personal data, please reach out to our support team at [email protected], or contact our Data Protection Officer directly at [email protected]. We are here to address your concerns and ensure your experience with SpinAway remains safe, transparent and secure.